This Privacy Policy explains how 32 GamesPK ("we", "us", "our", "the Platform") collects, uses, stores, protects and, where necessary, shares the personal information of its registered members and website visitors. At 32 GamesPK, we take privacy seriously — not because a legal document requires us to say so, but because our Pakistani members have placed real trust in us with their personal and financial information, and that trust has to be earned and maintained.
By registering an account at 32 GamesPK, using our platform or interacting with any of our services, you confirm that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together form the full set of agreements governing your use of the platform.
Plain-language note: We have written this policy in straightforward English so every Pakistani member can understand it. If any section is unclear, email us at support@32gamespk.bet and we will explain it directly.
1. Introduction
32 GamesPK operates an online gaming and sports betting platform accessible at 32gamespk.bet. In the course of providing this service, we necessarily collect certain personal data about the people who use the platform — this is unavoidable when operating a regulated payment environment. What we can control is how much data we collect, how carefully we handle it, how long we keep it and who we share it with. This Privacy Policy documents each of those commitments in detail.
We do not use your data for any purpose beyond what is described in this Policy. We do not monetise your information by selling it to advertising networks or data brokers. Every piece of data that 32 GamesPK holds about you serves one of three purposes: running your account, processing your transactions, or complying with legal obligations that apply to an online gaming platform operating for Pakistani users.
2. Personal Data We Collect
The categories of personal data that 32 GamesPK may hold about you are set out in the table below. We only collect data in a category if it is genuinely necessary for a stated purpose.
| Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communications, OTP verification, support |
| Financial Data | Payment method details, transaction history, wallet balances | Processing deposits and withdrawals in PKR |
| Technical Data | IP address, device type, browser, session tokens | Security, fraud detection, platform performance |
| Usage Data | Games played, bets placed, session duration, features used | Platform improvement, responsible gaming monitoring |
| Verification Documents | CNIC copy, proof of address, payment method proof | KYC identity verification required before withdrawals |
| Communications Data | Support chat logs, emails sent to 32 GamesPK | Resolving queries, quality assurance, dispute resolution |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health information. If any such information is contained within documents you submit for KYC verification, we process it only to the extent necessary for identity verification and store it under the same security standards as all other personal data.
3. How We Collect Your Data
3.1 Directly From You
The majority of personal data held by 32 GamesPK comes directly from you: when you fill out the registration form, when you make a deposit or withdrawal, when you complete KYC verification, and when you contact our support team. We only ask for information that is necessary at each stage.
3.2 Automatically Through Technology
When you use the 32 GamesPK platform, certain technical data is collected automatically by our systems. This includes your IP address, the type of device and browser you are using, the pages you visit within the platform, the time and duration of your sessions, and in-app navigation patterns. This data is collected through standard web server logs, session cookies and analytics tools. It is used for security monitoring, fraud detection and platform performance optimisation.
3.3 From Payment Processors
When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer or card, our payment processors confirm the transaction to 32 GamesPK. We receive confirmation of successful or failed transactions and relevant reference numbers. We do not store full card numbers — payment processing uses tokenised card data and is handled by PCI-DSS compliant processors.
3.4 From Identity Verification Services
Where 32 GamesPK uses a third-party KYC service to verify your identity, that service may confirm whether your submitted documents match available records. We receive a verification result and, in some cases, a risk score. We do not receive raw data from identity databases beyond what is necessary to confirm your identity.
4. How and Why We Use Your Data
32 GamesPK uses your personal data for the following specific purposes:
- Account Management: Creating and maintaining your member account, verifying your identity at registration and during KYC, processing your login credentials and managing your account settings.
- Payment Processing: Executing deposits and withdrawals in PKR via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and cards. Verifying that withdrawals are directed to the same payment method used for deposits.
- Service Delivery: Providing you access to the betting, casino and esports products available at 32 GamesPK, recording bet and game results, managing bonus credits and tracking VIP programme points.
- Security and Fraud Prevention: Monitoring account activity for signs of unauthorised access, detecting and preventing fraud, investigating suspicious transactions and identifying duplicate accounts.
- Responsible Gaming: Monitoring usage patterns to identify signs of problem gambling and applying deposit limits, cooling-off periods or self-exclusion when requested or when concern is identified.
- Legal and Regulatory Compliance: Fulfilling anti-money laundering (AML) obligations, maintaining records required for compliance audits and cooperating with lawful requests from regulatory authorities or law enforcement.
- Customer Support: Resolving queries, investigating complaints and maintaining records of communications for quality assurance.
- Marketing Communications: Sending promotional emails and notifications about bonuses, new features and events at 32 GamesPK — only with your consent and with an opt-out mechanism on every communication.
- Platform Improvement: Analysing aggregated, anonymised usage data to understand how members use the platform and identify areas for improvement.
5. Legal Basis for Processing
32 GamesPK processes your personal data on one of the following legal grounds depending on the processing activity:
- Contractual Necessity: Processing required to operate your account, execute transactions and deliver the services you have contracted for when registering at 32 GamesPK.
- Legal Obligation: Processing required to comply with AML regulations, financial record-keeping requirements and lawful requests from regulators or law enforcement.
- Legitimate Interest: Processing for fraud prevention, platform security, responsible gaming monitoring and internal analytics — where our interest in operating a safe platform is balanced against your privacy rights.
- Consent: Processing for marketing communications. You can withdraw consent at any time by using the unsubscribe link in any communication or by contacting support at 32 GamesPK.
6. Sharing Your Personal Data
32 GamesPK does not sell, rent or trade your personal data to third parties. We share personal data only in the following specific circumstances:
6.1 Payment Processors
We share the minimum necessary financial data with Easypaisa, JazzCash, NayaPay, SadaPay and our card processing partners to execute transactions. These providers act as data processors under contractual data processing agreements that bind them to 32 GamesPK's data protection standards.
6.2 Identity Verification Providers
Where KYC verification is required, your identity documents and basic personal details are shared with our contracted identity verification service provider. This provider is bound by strict data handling requirements and uses your data only for the verification purpose for which it was shared.
6.3 IT Infrastructure and Security Providers
Cloud hosting, database management and cybersecurity service providers may have access to personal data as part of their infrastructure role. All such providers are contracted to process data only on 32 GamesPK's instructions and to maintain appropriate security standards.
6.4 Regulatory and Law Enforcement
32 GamesPK will disclose personal data to regulatory authorities, financial intelligence units or law enforcement agencies when legally required to do so. We will notify you of such disclosures unless prohibited from doing so by law.
6.5 Corporate Transactions
In the event of a merger, acquisition or sale of assets involving 32 GamesPK, your personal data may be transferred to the acquiring entity — subject to the same privacy protections described in this Policy. You will be notified of any such transfer.
We never share your data with advertising networks, social media platforms or data brokers for commercial purposes. Your information is not used to build marketing profiles by or for third parties.
7. Cookies and Tracking Technologies
32 GamesPK uses cookies and similar technologies on its platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:
- Essential Cookies: Required for the platform to function — including session management, login authentication and security tokens. These cannot be disabled without breaking platform functionality.
- Performance Cookies: Collect anonymised data about how visitors navigate and use the platform. Used to identify and fix usability issues. No personally identifiable information is collected through performance cookies.
- Functional Cookies: Remember your preferences — such as language settings, display preferences and previously selected game categories — to improve your experience at 32 GamesPK.
- Security Cookies: Used to detect fraudulent account activity, multiple-account abuse and bot traffic. These are a key part of our fraud prevention system and are enabled by default for all users.
32 GamesPK does not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging into your account.
8. How Long We Keep Your Data
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to overriding legal retention requirements. Our standard retention periods are:
- Active account data: Retained for the duration of your account plus 5 years after account closure — to satisfy anti-money laundering record-keeping obligations.
- Financial transaction records: Retained for 7 years from the date of the transaction in line with financial compliance requirements applicable to online gaming platforms.
- KYC verification documents: Retained for 5 years following account closure, or for such longer period as is required by applicable AML regulations.
- Support communications: Retained for 2 years from the date of the last communication, for quality assurance and dispute resolution purposes.
- Technical / security logs: Retained for up to 12 months, after which they are purged or permanently anonymised.
When the retention period for a category of data expires, 32 GamesPK permanently deletes or irreversibly anonymises that data. Data that has been anonymised — meaning it can no longer be linked to you specifically — may be retained indefinitely for statistical and research purposes.
9. How We Protect Your Data
Data security at 32 GamesPK is a technical and operational priority. The following measures are in place to protect your personal information:
- Encryption in Transit: All communications between your device and the 32 GamesPK platform are encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms this connection is secure.
- Encryption at Rest: Personal data stored in 32 GamesPK's databases is encrypted using AES-256. This means that even if unauthorised access to our databases were achieved, the data would be unreadable without the encryption keys.
- Access Controls: Access to systems containing personal data is restricted to staff who require it for their specific job role. All access is logged, regularly audited and subject to least-privilege principles.
- Two-Factor Authentication: Available for all member accounts and mandatory for internal staff accessing production systems containing personal data.
- Regular Security Testing: 32 GamesPK's infrastructure undergoes regular penetration testing and vulnerability scanning. Identified vulnerabilities are remediated on a risk-prioritised basis.
- Incident Response: We maintain a documented data breach response plan. In the event of a breach that is likely to affect your rights, we will notify affected members and relevant authorities promptly.
10. Your Data Rights
As a registered member of 32 GamesPK, you have the following rights in relation to your personal data. To exercise any right, email us at support@32gamespk.bet and we will respond within 30 days.
Request a copy of the personal data that 32 GamesPK holds about you. We will provide this in a readable format within 30 days of your verified request.
If any personal data held by 32 GamesPK is inaccurate or incomplete, you can request a correction. Most contact details can be updated directly in your account settings.
Request deletion of your personal data when it is no longer needed for the original purpose. Note that legal retention requirements (AML, financial records) may limit our ability to delete all data immediately upon request.
Request that 32 GamesPK temporarily stops processing your data — for example, while the accuracy of data is disputed or while a legal claim is under review.
Request an export of your personal data in a structured, machine-readable format — useful if you want to transfer your information to another service provider.
Object to processing carried out on the basis of 32 GamesPK's legitimate interest — including direct marketing. Marketing opt-outs take effect immediately.
11. Children's Privacy
32 GamesPK is strictly an 18+ platform. We do not knowingly collect, store or process the personal data of anyone under the age of 18. If we become aware that personal data belonging to a person under 18 has been collected — whether through a false declaration at registration or any other means — we will immediately close the associated account, delete all related personal data to the extent legally permitted and report the incident to relevant child protection authorities if warranted.
Parents and guardians who believe a minor has registered at 32 GamesPK should contact us immediately at support@32gamespk.bet. We will investigate and act within 24 hours of receiving such a report.
12. Third-Party Links
The 32 GamesPK platform does not contain links to third-party websites beyond its own service pages. If any third-party links are introduced in future, this Privacy Policy will not apply to those external sites — each will have its own privacy practices that you should review independently. 32 GamesPK is not responsible for the data handling practices of any third-party website.
13. Changes to This Privacy Policy
32 GamesPK will update this Privacy Policy when our data practices change materially, when new legal requirements apply or when we add new features to the platform that involve personal data processing. Significant changes will be communicated to registered members via email and/or an in-platform notification at least 7 days before the changes take effect.
Minor clarifications — for example, correcting a factual error or adding further explanation to an existing section without changing the substance of our data practices — may be made without advance notice. The "Last updated" date at the top of this page always reflects when the current version was published. We recommend bookmarking this page and checking it periodically.
14. Contact Us and How to Complain
If you have a question about this Privacy Policy, want to exercise any of your data rights, or want to report a data concern, please contact the 32 GamesPK privacy team:
- Email: support@32gamespk.bet
- Live Chat: Available 24/7 from within your logged-in account at 32 GamesPK
We will acknowledge privacy-related requests within 5 business days and aim to resolve them fully within 30 days. If your request is complex or we are dealing with a high volume of requests, we may extend this period by up to a further 30 days — we will notify you if this is the case.
If you are not satisfied with our response, you have the right to escalate your complaint. We will provide the relevant escalation route at the conclusion of our response to your complaint.